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You can delete your customer account at all times. To do so, please contact the operator of this page.
The next time you visit our online store all you need to view your personal details is your email address and password.
General shipping and order processing information
Delivery charge in 1-2 business days* after receipt of payment. (Assuming positive inventory) *
Orders are sent as Economy / DHL / Post / DPD (Standard/Premium / Priority shipping) from Monday until Saturday.
Delivery time / shipping Germany: Standard Shipping (2-3 working days) - from 3,95 EUR
Delivery time / shipping Austria: Standard Shipping (2-3 working days) - from 5,95 EUR
Delivery time / shipping Europe (Economy / Post / DHL / DPD): Standard shipping (5-7 working days) - from 5,95 EUR
International shipping costs (standard package): The calculation of the shipping cost is based on the total weight
Economy shipments to Germany: Processing takes about 1-2 working days for packaging and shipping the order, delivery time about 1-2 business days.
Shipping to packing stations and islands: Island shipping with DHL, only 4,95 EUR per order (regardless of order value and quantity). Shipments to Post / DHL packing stations is possible only with DHL at no surcharge.
Orders from abroad (Switzerland, Liechtenstein, non-EU countries and international):
Delivery time / shipping abroad (Economy / Post / DHL / DPD): from 5,95 EUR Switzerland, Liechtenstein, non EU countries and abroad Processing 1-2 working days Delivery time 7-14 working days (depends on country)
Delivery without VAT: To receive a delivery without tax, for our customers in Switzerland and Liechtenstein, non-EU countries and other countries, it is needed to register in our online shop.
Shipping abroad: The shipping cost calculation for our deliveries abroad, to Switzerland and to Liechtenstein and to non-EU countries is dependent on the weight of the goods, to give you the best possible value for your money. The weight of all items in the shopping basket will be added for this purpose, the lot price plus costs will be displayed directly in the cart.
Shipping Europe: The shipping cost calculation for Europe and abroad is dependent on the weight of the goods. If you purchase multiple items, they will be taken together to one order. The costs are automatically calculated in the cart (depending on the total weight of the order).
* Notes: Due to customs clearance, there may be delays.
Russia **: Delivery time specified applies to Moscow and St. Petersburg (other destinations may have longer maturities).
* Switzerland: The shipping to Switzerland is performed either by DHL without hidden fees. There are, as a rule, the valid Swiss tax (currently 8%) and a heath supplement goods charge.
Please note: In some countries, the delivery of dietary supplements is not permitted. In doubt, please check before ordering, if such sales or shipping restrictions are present in your country. We assume no liability for occuring problems.