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Returns & exchanges

How can I return or exchange items?

Dear water sports enthusiasts,

we offer you our products at fair prices. In addition to the statutory right of withdrawal, we voluntarily take back items within a 30-day period (all-round carefree package) and exchange items if something does not fit or if it is unproblematic. In the event of an exchange, we will also send the new delivery free of charge and will be happy to advise you at any time, including by telephone, in order to offer you the best possible service.

Due to the enormous cost pressure on the Internet and the fact that around 70% of all orders for neoprene items or fashion are exchanged, we are unfortunately currently unable to offer free returns.

If your order has been paid for via PayPal, you can receive a free return, in which case PayPal will cover the costs of the return [requirements for service and activation - click here].


Process of a return / exchange.

Step 1: The goods are unused, undamaged, unopened, ideally in the original packaging in the package. We can only accept unused, intact goods. If you would like a different product or an exchange for a different size, simply enter this information with the article description, article no. and size on the return slip (included in the delivery).

Step 2: If necessary, pad the package and close it tightly so that the goods are optimally protected and arrive undamaged.

Step 3: Please send the return as an insured package and with sufficient postage to the following address:

Water sports land
Manfred Franz
Talstrasse 42
86498 Kettershausen, Germany

Please keep the posting receipt until we have confirmed receipt of the return in writing. The shipment can be tracked online with the posting receipt.

Step 4: After the return has been received, the items are checked in the warehouse (approx. 2-3 working days), and the refund is made within 7-14 days of receipt of the return.

Please contact us by email [info @ wassersportland.de] or phone [+49 (0) 8333/9279395] if problems arise. We are happy to help you at any time in an uncomplicated manner and as quickly as possible. During the week (MON-FRI) we will reply no later than the next working day. For inquiries made on weekends or public holidays, no later than the next working day.

We wish you a happy shopping
Water sports land support
Manfred Franz