According to the European ODR Regulation (Regulation on the extrajudicial online dispute resolution for consumer disputes) have entrepreneurs who sell to consumers, from 01.09.2016 the duty to place a link to the appropriate platform on her page (separated from the headings Conditions and Legal).
Below you can find a link to the online dispute resolution platform ("ODR-Platform").
According to the notification on this website the service will be operational till the 15.02.2016.
http://ec.europa.eu/consumers/odr/
Manfred Franz
Talstraße 42
D-86498 Kettershausen
Germany
Fax: +49 (0)8333 / 9275320
Email: info@wasserski.center