You can cancel your contract within 14 days without giving reasons. The right of withdrawal shall be fourteen days from the date on which you or a third party a named by you, different to the carrier, have taken possession of the goods; in the case of the order of several items, that come in lots or pieces, the period is fourteen days from the day on, when you or a representative third party, different to the carrier, has taken the last installment or the last piece in possession.
To exercise your right of cancellation, you must inform
Fax: 0 83 33 / 92 75 32-0
by means of a clear statement (eg consigned by post mail, fax or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form which is however not mandatory.
In order to observe the revocation period it is sufficient for you to send the message about your exercise of the right of withdrawal before the withdrawal deadline.
If you withdraw from this contract, we have to reimburse all payments that we have received from you, including the delivery costs (with the exception of the additional costs arising from the fact that you have chosen a type of delivery different than the standard types, offered by us), immediately to you and latest within fourteen days from the date on which we received the notice of your cancellation and refund at latest within fourteen days from the date on which the notification about your cancellation of this contract with us was recieved. For the repayment, we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise; in any case no fees will be charged for such repayment.
You bear the direct cost of returning the goods.
You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature and functioning of the goods.
End of cancellation policy
Model withdrawal form Download: